Support our innovative waste solutions.

We are looking for an  Service Desk Operator who is eager to learn to work on Waste Monitoring System. You will be a part of the team but should be able to work independently as well and take responsibility. The position requires being able to handle multiple tasks and projects simultaneously. Pro-active approach is a must.

sensoneo it support

Responsibilities

  • Respond to customer inquiries via different support channels (phone, email, and chat) in a prompt and professional manner
  • Diagnose and resolve technical issues for customers
  • Prepare equipment for employees and provide basic trainings
  • Maintenance of local IT infrastructure based on instructions provided by expert teams
  • Escalate complex issues to the appropriate team for resolution
  • Document all customer interactions and resolutions in the ticketing system
  • Develop and maintain positive customer relationships
  • Continuously update your technical knowledge and skills
  • Participate in regional CEE IT service desk
  • Ensure all SLAs are met

What we expect

  • 1+ years of experience in an IT service desk/support role
  • Strong knowledge of desktop operating systems, hardware, and software
  • Experience with IT ticketing systems and remote control tools
  • Excellent customer service and communication skills
  • Ability to work independently and as part of a team
  • Ability to work under pressure and handle multiple tasks simultaneously
  • ITIL certifications are a plus

What we offer

A unique opportunity to work in one of the leading companies of the innovative smart waste management market. You can expect stable but very dynamic and inspirational environment of a European cleantech scale-up.

  • Truly innovative atmosphere and great team spirit
  • Ability to shape the future smart waste technologies
  • Personalized training and courses for further professional development
  • Language courses during worktime (fully compensated)
  • Possibility to train with a fitness coach three times a week or use Multisport card
  • Financial bonus for new parents

The minimum salary for this position is 1200 euro/month. The final offer will depend on your experience and qualifications.

Send your CV to rudolf.havac@sensoneo.com